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How we protect your account and your money

We've written our legal framework around what matters to you: how your deposits clear, how your withdrawals are verified, and how your account data stays secure.

Account SecurityData ProtectionWithdrawal VerificationYour Rights
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rafislot How we protect your account and your money
GET IN TOUCH

How to contact us about legal or account matters

Live Chat Open the chat window in your account lobby or on this site. Our support team responds during business hours, typically 08:00–22:00 Jakarta time, seven days a week.
Email Support Write to our legal and compliance team at [email protected]. Include your account username and a clear description of your question. We aim to reply within 24 hours.
Account Settings Log in and go to Settings → Legal & Support. You can request account history, export your data, or submit a formal query about our terms directly from your account dashboard.
DATA & SECURITY

How we handle your information and keep your account safe

Account Data

We store your username, email, phone number and verified payment method. This data is encrypted and kept on secure servers. We do not sell your information to third parties or share it outside the rafislot platform.

Deposit & Withdrawal Records

Every transaction via DANA, OVO, GoPay or QRIS is logged with your account. You can view your full transaction history in your account wallet at any time. Records are retained for seven years for tax and compliance purposes.

Cookies & Tracking

We use cookies to keep you logged in and to improve site speed. Non-essential tracking cookies are opt-in only. You can clear cookies from your browser settings; this will not delete your account or balance.

Password & Login Security

Your password is hashed and never stored in plain text. We recommend a strong password unique to rafislot. If you forget it, use 'Forgot Password' in the login form; we'll send a reset link to your registered email.

Account Verification

Before your first withdrawal, we verify your identity and payment method. This may include a phone call or email confirmation. The verification process protects your account from fraud and ensures compliance with local regulations.

Data Requests & Changes

You can request a copy of all data we hold about you, ask us to correct information, or request deletion where local law permits. Go to Settings → Legal & Support or email [email protected] with your request.

Questions about your account and our legal terms

Your account remains active and your balance is preserved indefinitely. We do not expire dormant accounts or deduct fees for inactivity. However, if we suspect unauthorized access or fraud, we may freeze your account pending verification. You can log back in anytime to resume play.

No. Each person is allowed one account only. Multiple accounts from the same device, email or payment method will be flagged by our system. If we detect duplicate accounts, both may be closed and any balance forfeited. Keep your login details secure.

Withdrawals via DANA, OVO, GoPay or QRIS typically process within 5–15 minutes after verification. Bank transfers may take 1–3 business hours. Your first withdrawal requires identity verification, which may add 1–2 hours. You can check withdrawal status in your Account History.

We use your data only to operate your account, process payments, comply with local regulations and prevent fraud. We encrypt all sensitive information and never share it with marketers or external companies. You own your data; you can request it or ask us to delete it anytime.

Your account is as secure as your password. On a shared device, always log out after playing. Do not save your password in the browser. If someone else uses the device, they cannot access your account without your login details. Clear your browser cookies regularly for extra safety.

Change your password immediately using the Forgot Password link on our login page. Then contact our support team via live chat or email [email protected] and describe the unauthorized activity. We will review your account history and may freeze it pending investigation.

Yes. Our payment processing and account verification follow Indonesian guidelines for online financial services. Where local law permits online gaming activity, we operate in full compliance. Your deposits and withdrawals are processed through regulated payment rails: DANA, OVO, GoPay and QRIS.

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