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Terms & Conditions That Protect Your Account

When you open your account with rafislot, you're agreeing to a set of rules that keep your wallet, your deposits and your withdrawals secure.

Account ownership rulesPayment verification stepsWithdrawal timings and holds
Explore the Lobby Read FAQ
rafislot Terms & Conditions That Protect Your Account
GET HELP WITH TERMS

How to Reach Us About Your Account Rules

Our support team is here to answer questions about what your terms mean for your account, deposits, withdrawals and account closure.

Live Chat Open the help icon in the lobby footer and start a conversation. Available when our Jakarta office is staffed, typically weekdays 09:00–22:00 WIB.
Email Support Send questions about terms, account access or policy changes to [email protected]. Expect a reply within 24 hours on business days.
Help Centre Browse our FAQ and policy documents anytime. Search for terms like 'withdrawal hold' or 'account closure' to find answers instantly.
HOW WE HANDLE YOUR DATA

Security, Privacy and Your Rights Under Our Terms

We take the terms we've set with you seriously. Every deposit, bet and withdrawal is logged and encrypted so only you and authorised staff can see it.

Account Verification

We ask for ID and proof of address when you open your account. This step keeps your funds safe and helps us comply with local anti-money-laundering rules.

Data Encryption

Your login, wallet balance and transaction history are protected with industry-standard SSL encryption. No one can intercept them in transit.

Payment Security

DANA, OVO, GoPay and QRIS handle the actual transfer of funds. We never store your payment credentials; we only see that the transfer cleared.

Account Closure

Request closure anytime through the settings page. We'll settle any balance within one business day and stop all charges immediately.

Data Access Request

Email [email protected] with 'Data Request' in the subject line. We'll send you a copy of all personal data we hold within 10 business days.

Policy Updates

We notify you 14 days before changes to core terms. Log in to see the new version and confirm you accept before the change goes live.

What Our Terms Mean for Your Account and Payouts

Players often ask how our terms affect their day-to-day play—especially around deposits, account ownership and what happens if something goes wrong. Below are the questions we hear most, answered plainly.

No. Your account is personal to you alone. Sharing login details or letting someone else play breaks our terms and puts your wallet at risk. If we detect unauthorised access, we may freeze the account pending verification. Keep your password and two-factor code private.

We keep your transaction history, identity documents and contact details for seven years to comply with local record-keeping rules. We don't use this data for marketing or promotions once your account is closed. Personal data is encrypted and held securely. You can request a copy anytime.

Holds happen when we need to verify your identity or check for fraud patterns—a security step our terms require. Most holds clear within one business day. Urgent verifications can be done via live chat. We'll always tell you the reason and expected timeline at checkout.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear in under a minute and can't be reversed once processed. If a withdrawal failed or went to the wrong wallet, contact support immediately with your transaction ID. We'll investigate and help recover it if possible.

Report the issue to our support team first with as much detail as possible—date, amount, game or wallet action. We'll review your transaction logs and your payment provider's records. If we can't resolve it, escalation depends on local law and whether it's a payment or account-balance dispute.

No. We never sell your data. Payment processors like DANA, OVO, GoPay and QRIS see only what's needed to process your transfer. We don't share your name, email or ID with marketing firms, affiliates or third-party analytics unless you explicitly consent.

Our terms apply equally to all players where local law permits. You can't negotiate individual exceptions. However, if local regulation changes or a specific situation conflicts with law, contact support to discuss. We update our terms when needed and give 14 days' notice before material changes.

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